SmallBizGenius Analysis
Frank and Oak receives mixed reviews, with customers praising the quality of clothing but frequently citing issues with customer service and order fulfillment. Many reviewers report problems with shipping delays, missing orders, and difficulties obtaining refunds.
Category Breakdown
Scores based on analysis of 80 recent reviews
Customer Service
2.5/10A significant number of reviewers report negative experiences with Frank and Oak's customer service. Common complaints include slow response times, lack of communication, and difficulty resolving issues related to orders and refunds; many reviewers note the lack of a phone number for direct contact.
55 reviews mention thisShipping and Delivery
2.0/10Many customers report issues with shipping and delivery, including delayed orders, missing packages, and inaccurate tracking information. Some reviewers state that their orders never arrived, and they struggled to get assistance from customer service to resolve the issue.
35 reviews mention thisReturns and Refunds
2.0/10Several reviewers express frustration with Frank and Oak's return and refund process. Common issues include long delays in receiving refunds, being charged for returned items, and difficulty getting assistance from customer service to process returns.
25 reviews mention thisProduct Quality
8.0/10A number of reviewers praise the quality of Frank and Oak's clothing, noting its durability and style. Some reviewers mention that the clothes hold up well over time and are worth the price, while others feel the quality does not match the price.
15 reviews mention thisStock Availability
3.0/10Some reviewers report issues with items being out of stock after they have placed an order. Customers have had orders cancelled after waiting for processing, due to items not actually being in stock.
5 reviews mention thisPros & Cons
What Customers Love
"High quality clothing for incredible prices, love their stuff! I have pieces I bought a while ago that just keep getting better with age. Highly recommend!"
"I was excited to shop from them as they came across as a sustainable company, but yikes. Not getting anything from them again."
Common Complaints
"Terrible customer service. Only one response to an email and said they were very busy fulfilling orders. No phone number to call. Ordered a coat Jan 28 and no sign of it. Have no idea if I'll ever see it or get a refund. Will never do business with this company again."
"I ordered a parka on January 26th, and it's been over 2 weeks, and it still hasn't shipped. Customer service would not muster up any courage to tell the truth about whether it is in transit, or is bei...See more"
"Still waiting on a refund from a return made -- with proof of receipt -- well over a month ago and emailing hasn't helped much."
"Styles are not consistent in size; clothes are overpriced for the quality; delivery takes entirely too long; and customer service is completely abysmal."
"I ordered a coat on promotion and I was literally just informed (over two days after I placed my order) that the coat actually wasn't in stock. Incredibly disappointed."
Common Questions About Frankandoak
Answers derived from customer review patterns
Is Frankandoak legit and trustworthy?
Frank and Oak has a significant number of negative reviews regarding customer service and order fulfillment, raising concerns about its trustworthiness. While some customers report positive experiences with the quality of the clothing, many others detail issues such as delayed or missing orders, difficulties obtaining refunds, and unresponsive customer support. The lack of a reliable customer service channel and the frequency of shipping problems suggest that customers may face challenges when ordering from Frank and Oak. Therefore, potential buyers should proceed with caution and be aware of the potential risks involved.
Based on 45 reviewsDoes Frankandoak have good customer service?
Based on the reviews, Frank and Oak's customer service is a major point of concern for many customers. A large number of reviewers describe the customer service as terrible, citing slow response times, lack of communication, and difficulty resolving issues. Many customers report that they are unable to reach customer service by phone and that email inquiries often go unanswered or receive delayed responses. The consistent negative feedback suggests that Frank and Oak's customer service is unreliable and may not adequately address customer concerns.
Based on 50 reviewsIs Frankandoak worth it for small business?
For small business owners, Frank and Oak may not be the most reliable option due to the reported issues with customer service and order fulfillment. The frequent complaints about shipping delays, missing orders, and difficulties obtaining refunds could lead to frustration and potential disruptions in business operations. While the clothing quality is praised by some, the risk of encountering problems with the ordering process and customer support may outweigh the benefits. Small businesses that require consistent and reliable service may want to consider alternative clothing retailers with more dependable customer support and shipping processes.
Based on 30 reviewsWhat is Frankandoak's return policy like?
The reviews suggest that Frank and Oak's return policy can be problematic. Many customers report difficulties in obtaining refunds for returned items, with some experiencing long delays or being charged for items they have already returned. Some reviewers also mention that customer service is unresponsive and unhelpful in resolving return-related issues. These experiences indicate that Frank and Oak's return policy may not be customer-friendly and that customers may face challenges when attempting to return or exchange items.
Based on 20 reviewsWhy are so many Frank and Oak orders delayed?
Based on customer reviews, there appear to be systemic issues within Frank and Oak's shipping and fulfillment processes that lead to frequent delays. Many customers report that their orders take weeks to arrive, or never arrive at all. Some speculate that the company's supply chain or logistics infrastructure may be inadequate to handle order volume, while others suggest that staffing shortages or operational inefficiencies may contribute to the delays. Regardless of the underlying cause, the high number of complaints about delayed orders suggests a persistent problem that Frank and Oak needs to address.
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